COURSE: Spa Leadership (duration 2 weeks)
MODALITY: Online Course / Home study (self-paced learning, apply whenever you want!)
You know the direction, but now you have to get the entire team to work together in order to get there. How do you do that? Leadership fundamentals, group dynamics and conflict management and strategic human capital management, all included in one course.
A Spa Manager is in a very important position. There are many demands on you as a person, both from the staff that you are leading, the guests that you are serving and from the corporate office above.
There are a number of qualities that characterize a good manager, but in particular, you will need a paradoxical mixture of personal humility and professional will. One of the most important skills is to make certain that the operations function as efficiently when you are there as when you are not. In other words, your goal is to “do” as little as possible. However, this does not mean that you are to do nothing. You are to be a strategist, a thinker and a do-er. You are to be ambitious and result oriented. Yet you must remain very human, be approachable, and always prioritize the best interests of your staff and of your guests, and always bear your Company Values in mind.
The strategies and company values are your base; everything that you do should spring out from these. You personify those strategies and company values; you will always walk your talk and work with people in all that you do. As Emerson says:
”That which we persist in doing becomes easier – not that the nature of the task has changed, but our ability to do has increased.”
- 6 video lectures
- Quiz to test yourself
- Watch the videos
- Read & study the written manual
- Test yourself with the quiz
- Check your answers
We are always here to serve and support you and we will be available during the whole course period. Please let us know when you need help or if you get behind schedule and we will get back to you within 48 hours.